Ellie Horvath
At Best Startup London we track over 100,000 London based startups and over 500,000 people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and organisations we think deserve more appreciation than they are currently getting.
We’ve ranked the top 101 Customer Service companies in London. The companies, startups and institutions listed in this article are all exceptional companies, well worth a follow. We have included links to their websites, socials and CrunchBase (if you’re interested in their financials).
We selected the organisations listed in this article based on:
- Track record
- Executive leadership
- Market share
- Innovation
- ESG rating
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Top Customer Service Companies & Startups (London)
Pollen
| Founders | Callum Negus-Fancey, Liam Negus-Fancey |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Pollen builds, curates, and delivers the best travel experiences.
DigitalGenius
| Founders | Bogdan Maksak, Dmitry Aksenov, Mikhail Naumov |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
DigitalGenius is an AI platform that puts customer support on autopilot by automating repetitive processes and delighting customers.
Laundryheap
| Founders | Deyan Dimitrov, Mayur Bommai, Sebastian Os |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Laundryheap is an on-demand dry cleaning and laundry service available in the UK, Ireland, Netherlands and the UAE.
Victor
| Founders | Clive Jackson |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Victor is a London, UK-based private jet charter marketplace.
Simba Sleep
| Founders | James Cox, Steve Reid |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Simba Sleep is an e-commerce company that offers a variety of mattresses.
Limitless
| Founders | Megan Neale, Roger Beadle |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
The Limitless GigCX platform enables businesses to connect customers with qualified experts to solve customer service enquiries on-demand.
TruRating
| Founders | Georgina Nelson |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
TruRating offers businesses with a POP rating system that analyses customer satisfaction.
theUp.co
| Founders | Charlie Baron, Hugo Tilmouth |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
TheUp.co builds technology which is shaping the future of hospitality
Flypay
| Founders | Chris Evans, Tom Weaver |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Flypay is an app platform to transform the restaurant experience.
LogicNow
| Founders | Doug Wilson |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
LogicNow delivers the world’s leading 100% SaaS, fully cloud-based IT service management (ITSM) platform.
Precursive
| Founders | Andrew Mahood, James Albert Gasteen, Jonathan Corrie |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Customer onboarding, resource management and professional services automation native on Salesforce.
Fourex
| Founders | Jeff Paterson, Oliver du Toit |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Fourex is a revolutionary self-service currency exchange specialist.
Proximity Insight
| Founders | Cathy McCabe, Kris Moyse, Matt Lacey |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Enterprise Retail SaaS Tech built on Salesforce.com
Prodsight
| Founders | Tadas Labudis |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Prodsight is an IT company that provides Software-as-a-Service for business intelligence through customer feedback and insights.
Prodsight
| Founders | Tadas Labudis |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Prodsight is an IT company that provides Software-as-a-Service for business intelligence through customer feedback and insights.
Pobuca
| Founders | George Sachpatzidis, Iro Karsou, Isidoros Sideridis, Stavros Langousis |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
The Customer Experience company. Connect with your customers at any time, on any device, and at any point in the customer journey.
Halo
| Founders | Benas Baltramiejunas, Kipras Gajauskas, Pijus Bratcikov |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Halo.rent makes renting and letting homes an effortless process you can handle on one platform.
Anvex
| Founders | Raluca Diana Papuc |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
The new easy way to get connected with top freelancers for everyday help and inspiration.
Advizzo
| Founders | Julien Lancha, Patrice Guillouzic, Pierre-Alain Urban |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
We combine methods from behavioural and data science to deliver a customer engagement software for all utilities.
Brand Embassy
| Founders | Damian Brhel, Vit Horky |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Digital Transformation: NOW Omnichannel. Agile. Scalable customer service
BotsCrew
| Founders | Max Gladysh, Nazar Hembara |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
BotsCrew provides AI development and chatbots development services.
Resolver
| Founders | James Walker |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Resolver provides an end-to-end complaint-resolution service.
Perkbox
| Founders | Chieu Cao, Gautam Sahgal, Saurav Chopra |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees.
PolyAI
| Founders | Nikola Mrkšić, Pei-Hao Su, Tsung-Hsien Wen |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
PolyAI develops a machine learning platform for conversational artificial intelligence.
Findingaplace
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Findingaplace is revolutionizing the rental search experience, removing the need to even search at all.
True AI
| Founders | Abhishek Aggarwa, Emil Dalgård Rasmussen, Pyry Takala |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
True AI is a London-based artificial intelligence company developing TypeGenie. TypeGenie enables faster and better customer service.
VIVID Technologies
| Founders | Faraz Sayyed, Javed Zahoor |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
VIVID Technologies are transforming the traditional customer service experience.
AXIO Group Management
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
AXIO Group Management provides originally comprised seven market-leading information businesses providing critical.
TrustPortal
| Founders | Chris Lamberton |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
TrustPortal offers digital platform enhancements to solve business problems.
Qminder
| Founders | Kristaps Grinbergs, Markko Karu, Rauno Rüngas, Siim Raud |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Qminder is a queue management system that improves visitor experiences.
Small World Financial Services Group
| Founders | Frederick Knox, Kevin Neuschatz, Michael Kent, Nick Day, Ricky Knox |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Small World Financial Services Group is a digital money transfer platform enabling its customers to securely send and receive money.
MyHomeGroup
| Founders | Will Clark |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
MyHomeGroup’s mission is to be the most-loved property business in the UK offering customers a one-stop-shop for all their property needs.
GLIMR
| Founders | Nicklas Mattsson, Robert Hedberg, Sven Röder |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
GLIMR connects the offline and the online world and allow retailers and brands to retarget their shoppers after they have left the store.
Legal & General
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Legal & General provides individual life assurance products and manages retirement risk for pension schemes.
Zyncd
| Founders | Roy Kama, Simon Schneider |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Zyncd is the smart CV for the gig economy. Helping freelancers and professionals to show better their skills online.
SA Systems
| Founders | Ben Perry |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Advanced supply chain and distributed manufacturing technology company – initial focus on financial services.
Bar Pass
| Founders | Benjamin Floyd, Bertie Guard, Michael Slane |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Bar Pass is a mobile ordering platform that enables individuals to get digital loyalty and purchase drinks at venues, brands, and brewers.
Circadian
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Using behaviour to detect fraudsters and recognise customers.
GreenflyAI
| Founders | Dav Højt, Jan Roguszka |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Hack your Customer Experience using AI.
Fairer Finance
| Founders | James Daley |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Fairer Finance provides consulting services about appropriate financial services and programs for a certain client.
Fanbytes
| Founders | Ambrose Cooke, Mitchell Fasanya, Timothy Armoo |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Creating unforgettable experiences with the stars you love.
JetCash
| Founders | Alexey Mazarov |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Earn more cash-back from your credit cards and redeem the balance in a single tap
Lotto Social
| Founders | Derick Peters, Mark Lewis, Rashmi Patel |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
With Lotto Social you can join syndicates, manage tickets, discover exciting new ways to play and enjoy more chances to win.
ONLICAR
| Founders | Khizarr K |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
They use Formula1 techniques to deliver scalable solutions that create actionable value for our customers.
Tripamix
| Founders | Jag Ram, Ravi Jassal |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Tripamix.com is a B2E, B2B, B2C, B2B2C platform. Tripamix manages the full lifecycle of multiple travel & retail booking components.
Willow
| Founders | Derrick Grant |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Willow is a network of best-in-class funeral directors and local services that will cover all your needs.
Kayako
| Founders | Jamie Edwards, Varun Shoor |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Grow your business with Kayako, the unified customer service platform.
Tryum
| Founders | Nik Adhia, Steven Briscoe |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Tryum is a relationship science company that enables retailers to build personal relationships with their customers.
Letyano
| Founders | Guy Winterflood, Sebastian Hymas |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Letyano is incentive driven feedback
Buzzer Feedback
| Founders | Dom O’Neill, Felix Hamer |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Buzzer is a customer feedback company which provides restaurant management with a high volume of private, specific and verified feedback
Cavalry PRA
| Founders | Adam Farah, Mark Asquith |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Cavalry is an on-demand UK breakdown cover and roadside assistance.
Pension Insurance
| Founders | Edmund Truell |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Pension Insurance Corporation specializes in securing the liabilities of defined benefit pension schemes.
Henchman App
| Founders | Dihan Algama, Ingmaras Keleras, Ryan Perera |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Get anything you want from any restaurant or store delivered to you in less than 60 minutes.
The Rushmore Group
| Founders | Bob Larsen |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
The Rushmore Group is a U.K.-based company that owns and manages a chain of private members clubs, hotels, and restaurants.
Seren
| Founders | Catriona Campbell, Terence Heath |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
We are a Customer Experience Consultancy
Atmen
| Founders | Marvyn Smith |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Digital Bank or Financial Services
Creative Virtual
| Founders | Chris Ezekiel |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Creative Virtual is a leader in self-service customer experience management solutions for enterprises.
DataEQ
| Founders | Craig Raw, Jean Pierre Kloppers |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
We create high-quality, actionable data from unstructured online customer interactions.
FarePilot
| Founders | Anish Patel |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
FarePilot helps ride hailing and taxi drivers make more money and spend less time on the road.
Vanguard
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Vanguard is an investment firm that manages funds in the interests of clients.
New Call Telecom
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
New Call Telecom is a young, dynamic telecommunications provider.
Nickelled
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
International SaaS company providing user onboarding software through website walkthroughs and website guided tours.
Vesta Smart Packaging
| Founders | Dave Carr, Tom Mowat |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Vesta Smart Packaging provides environment-friendly packaging services.
Oworkers
| Founders | stephan Guillemin |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Oworkers is a BPO company specialized on DATA : data entry – data processing – data annotation, moderation & Transcription services.
Koodoo
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Koodoo works with lenders and aggregators to intelligently connect homeowners with their next mortgage.
raterAgent
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
raterAgent, a website with verified reviews, enables its users to find estate agents in their area or rate their estate agents online.
CommVersion
| Founders | Asif Rizvi, Colm Hannon, Shobhit Patil |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
CommVersions is an online chat support service that improves a website visitor’s digital experience.
Alqami
| Founders | Samantha Campbell |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Alqami is an IT company that provides services to identifying under-utilized data assets and developing go-to-market strategies.
The Chat Shop
| Founders | Joe Bush, Jonathan Everett |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Live Chat Outsourcing and Consulting
Capital Courier
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Capital Couriers is the leading courier service in London offering a range of courier services in UK and abroad. Get a quote!
KNOMI
| Founders | Hans-Christian Zappel, Markus Ehrnrooth |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Fashion. Anytime + anywhere. For you, by you.
Leigh Day
| Founders | Martyn Day |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Leigh Day is a law firm ranked for its practice in both the law sector’s independent legal directories, Chambers & Partners and Legal 500.
inCust
| Founders | Eugene Mayevski, Maxim Ronshin |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
inCust helps mass-market businesses automate and simplify customer lifecycle management.
RankTracker
| Founders | Felix Rose-Collins, Max Rose-Collins |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Rank Tracker automatically tracks your daily keyword positions movements across all major search engines.
People’s Fibre
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
People’s Fibre is an internet service provider offering proper full-fiber to households and businesses.
Go Native Ltd
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
An excellent alternative to hotels, Go Native serviced apartments provide flexibility and convenience for business & leisure travellers.
New Wave Driving School
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
New Wave Driving School provides the possible driving lessons conducted with qualified and experienced instructors.
The Fizzback Group
| Founders | Rob Keve |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
The Fizzback Group is a customer engagement solutions platform enabling users to listen and react in real-time to their client comments.
SightMill Ltd
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Developing tools to help you track and improve customer experience using NPS. Measure, Analyze and Act of Feedback across your business.
feedPack
| Founders | David Reid, Matthew Linnecar |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
FeedPack helps companies to connect with their customers, gain valuable insights and improve business performance and growth.
Attomus
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Attomus is a computer and security services-based company.
Assist AI
| Founders | Bernat Fages, Roger Fernandez Guri |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Assist makes AI powered solutions that helps Customer Service teams be more efficient
zumocharge
| Founders | Jose Paris |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
We charge EVs while the city sleeps
Hemsley Fraser Group
| Founders | Iain Lovett |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement.
Measmerize
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
SaaS providers of a solution aimed at reducing returns and increasing sales in fashion e-commerce
Inzite
| Founders | Darren Hill |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Smart discovery tools and streamlined scheduling help your customers hold meetings with the right people, at the right time.
FundOnion
| Founders | James Robson, Neil Cassule, Tim Plummer |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
FundOnion is a small business finance solution firm.
World Airfares
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
World Airfares is an online travel agency providing competitive fares, cuttingcutting-edgelogy, and best in class customer service.
Engine
| Founders | Joe Heapy, Oliver King |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Engine is a service design consultancy with studios in London & Dubai.
IntelliAgent
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
IntelliAgent offers software that integrates AI and automation with the system to replace customer service over multiple channels.
Firmstep
| Founders | Brett Husbands |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Firmstep is a customer service platform for UK councils and other government organisations.
Attollo Lingerie
| Founders | Alice Holden, Fleurette Mulcahy |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Attollo Lingerie is a new D+ brand designed by D+ women, for D+ women.
Faraday
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Faraday is an insurance company that is a part of general Re Corporation that derives its capital strength entirely through its resources.
Smartdesc – Charity IT Specialist
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Smartdesc is a charity and non-profit IT specialist that offers strategy, digital transformation, security, and data protection services.
Deskero by Nabra
| Founders | Fausto Iannuzzi |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Customer service management software
remy
| Founders | Abeer Iqbal |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Remy sells blankets, Lounger, and pod in sites.
Satsum
| Founders | Andy Lees, Michele Paselli |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Satsum provides a beautifully designed Customer Experience Management software that helps companies to increase loyalty and referrals.
KPMG Nunwood
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
KPMG Nunwood specialises in customer experience improvement, located in London.
Trigg Digital
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Trigg Digital is a Salesforce platform that provides sales, customer service, marketing and analytics services.
Numbergroup.com
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
Numbergroup provide telecom services to SME businesses all over the world who require good old fashioned personalised customer care.
VorteXplore
| Founders | Unknown |
| Follow | Website, Crunchbase, Twitter, Facebook, Linkedin |
VorteXplore is a software service-based company.
