Centrical Earns AWS Service Ready Designation for Amazon Connect: Empowering Contact Centers with Cutting-Edge Solutions

July 29, 2023
by
www.centrical.com

Key Takeaways:

  • Centrical, a global SaaS company specializing in Performance Experience Management, has achieved the AWS Service Ready designation for Amazon Connect, reinforcing its commitment to operational best practices and customer satisfaction.
  • As customer expectations in the CX and contact center space evolve, businesses are turning to modern technology to optimize processes and provide personalized experiences. With Amazon Connect at the core of contact center technology investments, customers can rely on Centrical’s solutions with confidence.
  • The AWS Service Ready designation signifies AWS Partners’ investment and engineering efforts, demonstrating their ability to deploy and operationalize solutions at scale successfully.

About Centrical and Amazon Connect:

Centrical, a pioneer and leader in Performance Experience Management, is thrilled to announce its achievement of the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This prestigious recognition verifies that Centrical’s software solution for Amazon Connect adheres to architectural and operational best practices. Additionally, the designation confirms that the solution is actively used by customers in production environments, and customers enthusiastically advocate for it.

Amazon Connect, a fundamental component of contact center technology investments, requires a heightened approach to meet the ever-changing demands of customer experience (CX). As businesses invest in modern technology to optimize and automate processes while providing personalized experiences, AWS Partners like Centrical specialize in providing vetted solutions. These solutions cover areas such as analytics and reporting, omnichannel customer experience, customer relationship management, outbound communications, and workforce engagement.

Driving Compliance and Innovation in the BaaS Industry:

The AWS Service Ready designation for Amazon Connect signifies Centrical’s dedication to delivering cutting-edge oversight, testing, and assurance solutions tailored to the unique challenges of the BaaS (Banking-as-a-Service) industry. Through innovative technologies and operational best practices, Centrical addresses critical oversight, testing, and assurance challenges in the BaaS industry. This empowers BaaS compliance leaders to unlock faster, sustainable growth while ensuring comprehensive financial crime compliance.

Gal Rimon, Founder and CEO of Centrical, affirms the significance of the AWS Service Ready Partner designation: “We are committed to delivering the best technology for the best employee experiences, and this certification proves that with Amazon Connect, we are dedicated to helping companies achieve their business transformation goals by leveraging the agility and pace of innovation that Amazon Connect and Centrical provide.”

A Robust Ecosystem of Collaboration:

As a member of The BaaS Association, Centrical enjoys a vibrant ecosystem of like-minded organizations, fostering collaboration, knowledge sharing, and industry best practices. The association, representing over 80% of current BaaS sponsor banks, promotes, supports, and advocates for safe and compliant BaaS banking. Centrical’s partnership with The BaaS Association aligns with its vision of driving compliance and innovation hand in hand, leading to transformative benefits for the industry and end-users.

Confidence in Financial Crime Regulatory Compliance:

Cable’s innovative approach to financial crime regulatory compliance provides BaaS banks with complete confidence. The Partner Hub, part of Centrical’s comprehensive compliance infrastructure, offers automated risk assessments, automated assurance, partner information and document exchange workflows, quality assurance, management information, reporting, and more.

Through these cutting-edge oversight and assurance solutions, Centrical addresses the challenges faced by BaaS banks and fintechs. As the regulatory landscape evolves and BaaS banking faces increased scrutiny, Centrical remains at the forefront, empowering BaaS compliance leaders to embrace innovation while ensuring comprehensive financial crime compliance.

Conclusion:

Centrical’s AWS Service Ready designation for Amazon Connect is a testament to its commitment to operational best practices, customer satisfaction, and cutting-edge solutions for the BaaS industry. As customer expectations in the CX and contact center space evolve, businesses seek modern technology to optimize processes and provide personalized experiences.

With Amazon Connect playing a pivotal role in contact center technology investments, AWS Partners like Centrical offer vetted solutions, empowering contact centers to meet ever-changing demands. Centrical’s dedication to delivering exceptional employee experiences aligns with The BaaS Association’s mission to advocate for safe and compliant BaaS banking.

As a pioneer in Performance Experience Management, Centrical drives best-in-class customer experiences for leading brands through frontline agent success and growth. By leveraging real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, Centrical empowers organizations to improve productivity, reduce costs, lower attrition, and increase customer satisfaction.

Through its commitment to innovation, compliance, and customer satisfaction, Centrical serves customers in 150 countries in 40 different languages. Leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more rely on Centrical’s AI-powered platform to drive enhanced employee performance and deliver outstanding customer experiences.

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