Revolutionizing Digital Transformation: Happiest Minds Partners with ServiceNow

August 5, 2023
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Key Takeaways:

  • Happiest Minds Technologies advances in the ServiceNow Consulting and Implementation Partner Program to enhance digital transformation for organizations.
  • The MSP partnership allows Happiest Minds to modernize and scale IT and Enterprise Service Management landscapes, driving efficiency and tangible ROI for customers.
  • Leveraging disruptive technologies, Happiest Minds delivers seamless customer experiences, business efficiency, and actionable insights across various industry sectors.

Introduction

Happiest Minds Technologies Limited, a Mindful IT Company, is making strides in the world of digital transformation. As a ‘Born Digital. Born Agile’ enterprise, Happiest Minds leverages cutting-edge technologies to deliver seamless customer experiences, business efficiency, and actionable insights for enterprises and technology providers. Recently, the company announced its advancement in the ServiceNow Consulting and Implementation Partner Program, aiming to empower organizations with innovative IT and Enterprise Service Management solutions. This partnership allows Happiest Minds to modernize and scale digital initiatives, providing tangible returns on investment for its customers.

About Happiest Minds Technologies

Happiest Minds Technologies is a dynamic player in the digital transformation landscape, known for its expertise in disruptive technologies such as artificial intelligence, blockchain, cloud, internet of things, robotics, security, and more. The company’s commitment to being ‘Born Digital. Born Agile’ drives its success in delivering seamless and efficient solutions across diverse industry sectors. Happiest Minds boasts a spectrum of capabilities, including digital solutions, infrastructure, product engineering, and security.

Founded on the principles of mindfulness, the company strives to connect people, functions, and systems across organizations, empowering them to stay ahead of the curve. With a global footprint spanning the U.S., UK, Canada, Australia, Middle East, and its headquarters in Bangalore, India, Happiest Minds is recognized for its excellence in Corporate Governance practices by Golden Peacock and ICSI. As a Great Place to Work-Certified™ company, it nurtures a culture of innovation and collaboration.

Advancing Digital Transformation with ServiceNow

Happiest Minds’ advancement in the ServiceNow Consulting and Implementation Partner Program marks a significant milestone in its commitment to delivering intelligent IT and Enterprise Service Management solutions. This partnership enables the company to enhance its customers’ digital initiatives, offering seamless adoption of ServiceNow’s global platform.

Ram Mohan C, President & CEO of Infrastructure Management & Security Services (IMSS) at Happiest Minds, expressed his excitement about the MSP partnership with ServiceNow, stating, “We are delighted to announce the launch of the MSP partnership with ServiceNow. Happiest Minds’ proven delivery and differentiated managed services delivery (MSP) model, coupled with ServiceNow’s deep expertise, differentiated offerings, and solutions using new age modules like TPSM, GRC & SecOps, Automation, and App Engine, will help connect the customer ecosystem, enable proactive service delivery, and improve the customer experience.”

Delivering Exceptional Features of the ServiceNow Platform

As a Consulting and Implementation partner, Happiest Minds brings a range of powerful features from the ServiceNow platform to its customers. These include IT Service Management, IT Operations Management, IT Asset Management, Security Management, Governance, Risk and Compliance, Security Operations Support, Customer Service Management, Low Code Application Development, Automation, and Platform Operations.

Dinesh Ramachandran, SVP & Global Alliance Head at Happiest Minds, emphasized the significance of this partnership in guiding customers’ digital transformation journeys, “We are happy to be a global partner of ServiceNow to realize value faster, offer premium support, and use cutting-edge tools to guide our customers’ digital transformation. Happiest Minds’ focus on next-generation, disruptive technologies & data analytics, along with ServiceNow’s highly scalable platform, will drive innovation and connect people, functions, and systems across organizations.”

Transforming Enterprise Services with ELLIPSE Platform

Happiest Minds has successfully integrated the ServiceNow Platform as a core component of its ELLIPSE Platform – an AIOps-powered Managed Services Delivery Platform that supports a growing base of global customers. By leveraging ELLIPSE, Happiest Minds efficiently delivers Enterprise Services, streamlining operations and enhancing customer experiences. The integration also allows the company to explore disruptive technologies and emerging areas such as Low Code Application Platforms (LCAP) to help clients migrate their legacy custom applications to the ServiceNow LCAP solution.

The ELLIPSE Platform’s capabilities align with Happiest Minds’ industry knowledge and solution accelerators, ensuring customers benefit from holistic services, including areas like Governance, Risk, and Compliance (GRC).

Empowering Organizations for Success

Happiest Minds Technologies’ expertise in next-generation product and platform engineering plays a crucial role in extending ServiceNow’s capabilities into new markets. As Tom Davasia, Senior Director of Global Partner Management at ServiceNow, expressed, “Happiest Minds Technologies’ expertise in next-generation product and platform engineering is essential to scaling and extending ServiceNow capabilities into new markets. We are thrilled to partner with the team at Happiest Minds to deliver a seamless experience to address some of our customers’ biggest digital transformation challenges.”

Conclusion

Happiest Minds Technologies is at the forefront of driving digital transformation, empowering organizations to leverage the power of disruptive technologies and innovative platforms like ServiceNow. With a focus on seamless customer experiences, business efficiency, and actionable insights, Happiest Minds brings together a wealth of expertise and a consulting-driven approach to help customers realize tangible ROI in their digital initiatives. By partnering with ServiceNow, Happiest Minds is well-positioned to guide organizations through their digital transformation journeys, enabling them to stay ahead of the curve and achieve sustained growth and success.

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