Shantel
Key Takeaways:
- TechSee, a global leader in Visual Service Automation, partners with Amazon Web Services (AWS) to enhance Amazon Connect, an omnichannel cloud contact center.
- The integration of TechSee’s artificial intelligence (AI) and augmented reality (AR) platform enhances customer and contact center interactions.
- TechSee’s Computer Vision AI and AR capabilities address challenges related to first-call resolution, average handling times, and truck roll avoidance in customer contact centers.
Empowering Customer Engagement through Visual Automation:
TechSee, a pioneering force in Visual Service Automation, has embarked on a collaborative journey with Amazon Web Services (AWS) to elevate customer service through the integration of advanced technology. By seamlessly merging its artificial intelligence and augmented reality platform with Amazon Connect, an omnichannel cloud contact center, TechSee aims to redefine customer engagement and interactions in the digital age.
The Power of AI and AR in Customer Service:
At the heart of TechSee’s innovation lies the fusion of computer artificial intelligence (AI) and augmented reality (AR) technologies. This dynamic duo transforms ordinary customer service interactions into extraordinary visual engagements. By converting phone calls into live augmented reality sessions, TechSee enhances service automation through the application of computer vision AI to chat and automated workflows.
A Proven Track Record:
With a remarkable track record of over 30 million interactions annually, TechSee boasts more than 1,000 customers in its portfolio. This includes partnerships with industry giants such as five of the top 10 global telecom companies, two of the top three U.S. home builders, and five of the top 10 global smart home automation companies. TechSee’s Visual Service Automation has left an indelible mark on industries striving to achieve exceptional customer service outcomes.
Addressing Key Contact Center Challenges:
TechSee’s collaboration with AWS is poised to tackle pressing challenges faced by customer contact centers. Issues such as first-call resolution, average handling times, and truck roll avoidance are common pain points for businesses. TechSee’s Computer Vision AI and AR capabilities emerge as a solution to these challenges, providing a virtual conduit for face-to-face interactions and enabling automated technical support solutions through AR guidance.
The Synergy of Visual Engagement:
In an era characterized by heightened customer expectations, the need for advanced engagement solutions has never been greater. The partnership between TechSee and AWS underscores the pivotal role of visual engagement in driving superior business outcomes. Geoff Wahl, EVP & Business Development Chief at TechSee, emphasized this shift, stating, “Visual engagement continues to drive better business outcomes, virtualizing face-to-face interactions.”
Native Integration for Seamless Transformation:
One of the standout features of TechSee’s collaboration with AWS is its natively integrated solution with Amazon Connect. This integration offers a seamless transition for customers, eliminating integration costs and streamlining the deployment process. Businesses can now tap into the power of visual automation without the hurdle of integration challenges.
Envisioning the Future of Customer Service:
TechSee’s venture into the realm of visual automation embodies a vision of the future where customer service transcends conventional boundaries. The convergence of AI and AR propels customer engagement into the digital age, enabling organizations to deliver exceptional service experiences that resonate with today’s discerning consumers.
About TechSee: A Catalyst for Transformation:
TechSee’s commitment to revolutionizing customer experiences is deeply rooted in its core philosophy. Led by industry veterans with expertise in mobile technologies, artificial intelligence, and big data, TechSee has carved a niche for itself in the domain of visual engagement. Headquartered in Tel Aviv, the company has established a global presence with offices in New York, Boston, London, Washington D.C., and Madrid.
