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Redefining the Realm of Customer Service: 15 London-Based Startups to Watch in 2023

From AI-powered platforms to personalized learning apps, London continues to be a hotbed for companies shaping the future of customer service.

1. Hometree
Taking the Stress out of Home Maintenance
Hometree ensures homeowners can sleep soundly with their comprehensive home cover plans for boilers, heating, and general home care.

2. Limitless
Empowering the Gig Economy for Customer Support
Limitless pioneers in connecting customers with qualified experts on-the-go, turning around the traditional customer service model.

3. Halo
Redefining Home Rentals and Lettings
Halo introduces an all-in-one platform to make the renting and letting process as seamless as possible.

4. Cordless
Software-Driven Customer Support
Cordless is a game-changer for businesses seeking a platform dedicated to enhancing customer support services.

5. True AI
AI-Powered Excellence in Customer Service
True AI has developed TypeGenie, an AI solution that ensures customer service is faster and more efficient than ever.

6. TrustPortal
Business Solutions through Digital Enhancements
TrustPortal stands out with its innovative digital solutions that address intricate business challenges.

7. Anvex Education
Personalizing Learning Experiences
Anvex Education focuses on being the go-to mobile app for personalized student learning experiences.

8. BotsCrew
Mastering the Art of Chatbots
BotsCrew specializes in developing AI and chatbots, ensuring companies can communicate with their clients effectively.

9. MPT PAY
Revolutionizing B2B Financial Ecosystems
MPT PAY establishes connections between EU/Non-EU businesses with their unique financial ecosystem.

10. The Boys Who Sew
Bringing Luxury to Interiors
The Boys Who Sew craft stunning curtains and blinds, proving that even niche sectors can benefit from exceptional customer service.

11. SA Systems
Advancing the Supply Chain with Technology
SA Systems brings innovative tech solutions to the forefront, with a particular focus on financial services.

12. roamad
Elevating Mobile App Experiences
roamad may be succinct in its description, but its emphasis on creating unrivalled mobile experiences is clear.

13. Circadian
Detecting Fraud through Behavioral Insights
Circadian merges the worlds of behavior and technology, spotting fraudsters while recognizing genuine customers.

14. Findingaplace
Transforming the London Rental Landscape
Findingaplace aims to change how people search for rentals by eliminating the search process altogether.

15. FarePilot
Driving the Taxi and Ride-Hailing Industry Forward
FarePilot supports drivers in making more money and optimizing their time on the road.


London’s customer service scene is teeming with innovation and dynamism. These 15 startups are testament to the city’s unwavering commitment to redefine and elevate customer experiences.

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